think’s support portal gives users the ability to search the fantastic easy step by step guide on all elements of the system. It is a real self service platform that ensures quick outcomes for users when in need.
If users require active support, think has very responsive Service Level Response commitments to ensure users have their support requests responded to accurately and in a timely fashion.
think provides online training sessions on a daily basis over a fortnight cycle reviewed once a month in order to understand what sessions need to be added and what sessions can be removed. This approach gives users the ability to choose what sessions they are able to attend at their convenience.